Shipping Policy
Last Updated: August 20, 2026
This Shipping Policy explains how Catacysm processes and delivers orders placed through Catacysm.com. Please review it before placing an order.
1. Shipping Area
Catacysm currently sells and ships only within the United States. We deliver to eligible addresses in the 50 U.S. states. We do not currently offer international shipping. Availability for PO Boxes, APO/FPO addresses, U.S. territories, or other restricted destinations is determined at checkout and may be limited by UPS service availability.
2. Shipping Origin
All orders are shipped from:
Catacysm
504 Harrison Place Dr Apt 415
DeLand, FL 32724
United States
Catacysm uses a single shipping location. We do not route different products through undisclosed warehouses or other countries.
3. Order Processing Time
Ready-to-ship items are normally processed within 1â3 business days after payment and order verification. Business days are Monday through Friday, excluding U.S. federal holidays.
Made-to-order, custom-size, personalized, altered, and preorder items require additional production or processing time. The applicable estimate will be shown on the product page, at checkout, or in the order confirmation. If one order contains products with different processing times, the order may ship when all items are ready unless Catacysm confirms separate shipments.
Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during holidays, peak periods, or when additional order information is required.
4. Shipping Method, Cost, and Delivery Estimate
- Carrier: UPS
- Standard shipping cost: Free, with no minimum purchase threshold
- Estimated transit time after shipment: 3â7 business days
Processing time and transit time are separate. Delivery dates are estimates and are not guarantees. Weather, carrier disruptions, high-volume periods, natural disasters, and other events outside our reasonable control may cause delays.
5. Tracking
When an order ships, tracking information will be added to the order and made available through the store's tracking link. Tracking events may take up to 48 hours to appear after the carrier receives the package.
6. Address Accuracy and Changes
Customers are responsible for providing a complete and accurate delivery address before submitting an order. If you discover an address error, contact info@catacysm.com immediately and include your order number and the correct address.
We will try to help before shipment, but we cannot guarantee that an address can be changed once processing has begun. After an order has shipped, Catacysm cannot modify the delivery address. Additional carrier charges or reshipping costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility.
7. Delayed Shipments
If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us at info@catacysm.com. We will review the tracking information and, when appropriate, open an inquiry with UPS. Carrier investigations may require additional time.
8. Lost Packages and Packages Marked Delivered
If a package appears lost, or tracking shows âdeliveredâ but you cannot locate it, please first check the delivery area, household members, neighbors, and any delivery notice. Then contact info@catacysm.com
We will assist with a UPS investigation. If the carrier confirms that the package was lost in transit or delivered incorrectly, Catacysm will provide an appropriate replacement or refund. We are not responsible for loss caused by an inaccurate customer-provided address, an unauthorized address change, or theft after confirmed delivery, except where applicable law requires otherwise.
9. Damaged Packages or Incorrect Items
Inspect your order promptly after delivery. If the package or item arrives damaged, defective, or incorrect, contact info@catacysm.com
When the claim is verified, Catacysm will arrange a replacement, refund, or other appropriate resolution and will cover reasonable return shipping costs when a return is required.
10. Taxes, Duties, and Other Charges
Orders are shipped domestically within the United States, so import duties and customs charges are not normally expected. If an import duty, VAT, or similar cross-border charge is assessed due to Catacysm's fulfillment, Catacysm will be responsible for that charge. Applicable U.S. sales tax, if any, will be displayed at checkout.
11. Refused, Unclaimed, or Returned-to-Sender Packages
Packages refused without authorization, left unclaimed, or returned because of an incorrect or incomplete customer-provided address may be handled under our Return & Refund Policy. Actual carrier charges or reshipping costs may be deducted from a refund or charged before reshipment where permitted by law. This does not apply when the refusal is reasonably caused by verified shipping damage or an incorrect item sent by Catacysm.
12. Contact Us
Catacysm
504 Harrison Place Dr Apt 415
DeLand, FL 32724
United States
Email: info@catacysm.com
Phone: +1 (386) 766-7462