Return & Refund Policy

Last Updated: August 20, 2026

This Return & Refund Policy applies to purchases made through Catacysm.com. It explains the return window, eligibility requirements, costs, refunds, exchanges, and cancellations. Nothing in this Policy limits rights that cannot be waived under applicable law.

1. Return Window

For eligible items, you must contact Catacysm and submit a return request within 14 calendar days after the carrier records the order as delivered. The return window begins on the delivery date, not the order date or shipment date.

After receiving return authorization, you must ship the approved item within 7 calendar days. Returns sent after these periods may be declined unless applicable law requires otherwise.

2. Buyer’s-Remorse Returns

Eligible standard, non-personalized items may be returned if you change your mind, choose the wrong size, no longer need the item, or are otherwise dissatisfied, provided all return requirements are met. The customer is responsible for return shipping costs for buyer’s-remorse returns. Original standard shipping is free and therefore no original shipping charge is refunded.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, materially different from the product ordered, or incorrectly shipped, contact info@catacysm.com

If the claim is verified, Catacysm will provide an appropriate replacement, full refund, or other agreed resolution. Catacysm will cover reasonable return shipping costs when we require the item to be returned. Normal color variation caused by lighting or screen settings and minor measurement tolerances disclosed on the product page are not defects.

4. Eligible Return Condition

To qualify for a return, an item must be:

• unworn, unused, unwashed, unaltered, and undamaged;
• free of stains, odors, perfume, deodorant, makeup, pet hair, or other signs of use;
• returned with all original tags, accessories, protective materials, and packaging; and
• accompanied by the return authorization information supplied by Catacysm.

Please try on dresses carefully and avoid removing tags until you decide to keep the item. Catacysm may reduce or refuse a refund if the returned item does not meet these requirements, subject to applicable law.

5. Non-Returnable Items

The following items are not eligible for buyer’s-remorse returns:

• custom-size, personalized, monogrammed, or specially altered items;
• items clearly marked “Final Sale” before purchase;
• fabric swatches, cut fabric, and items sold for hygiene-sensitive use once opened;
• items damaged through misuse, improper care, unauthorized alteration, or ordinary wear; and
• gift cards or other non-refundable digital value, if offered.

Non-returnable items remain eligible for a remedy if they arrive damaged, defective, or incorrect.

6. Made-to-Order and Preorder Items

A standard-size made-to-order or preorder item may be eligible for return if it is not personalized and otherwise meets this Policy. Custom-size, personalized, or specially altered items are not returnable for buyer’s remorse because they are produced to the customer's specifications. Quality problems, damage, and shipment errors are handled under Section 3.

7. How to Request a Return

1. Email info@catacysm.com
2. Include your order number, the item you wish to return, the reason, and photographs when the item is damaged, defective, or incorrect.
3. Wait for return authorization and packing instructions before shipping the item.
4. Pack the approved item securely with its original tags, accessories, and packaging.
5. Ship it using a trackable service and email us the tracking number. Keep your shipping receipt until the refund is complete.

Unauthorized returns may be delayed or refused. Catacysm is not responsible for customer-paid return packages lost or damaged in transit.

8. Return Address

Approved returns should be sent to:

Catacysm Returns
504 Harrison Place Dr Apt 415
DeLand, FL 32724
United States

Please obtain authorization before mailing a return so that we can identify and process the package correctly.

9. Return Shipping Costs

• Buyer’s remorse, wrong size selected, or preference-based return: the customer pays return shipping.
• Verified damaged, defective, or incorrect item: Catacysm pays reasonable return shipping or provides a prepaid return method.
• Incorrect or incomplete customer-provided address, refused package, or unclaimed package: the customer may be responsible for actual carrier and reshipping costs where permitted by law.

Catacysm does not charge a restocking fee for an eligible return that meets this Policy.

10. Inspection and Refund Timing

We normally inspect an authorized return and approve or decline the refund within 3–5 business days after it is delivered to our return address. If approved, the refund will be issued to the original payment method. We will email you when the refund is processed.

After Catacysm issues the refund, banks and payment providers may require an additional 5–10 business days to post the credit. Catacysm does not control this posting period. Refunds cover the approved merchandise amount and applicable tax. Any non-refundable costs described in this Policy may be deducted where permitted by law.

11. Exchanges

Catacysm does not currently process direct exchanges. To obtain another size, color, or item, request a return for the eligible original item and place a new order. A replacement for a verified damaged, defective, or incorrect item may be offered without requiring a new purchase.

12. Order Cancellations and Changes

Contact info@catacysm.com

If Catacysm confirms cancellation before processing or production begins, the canceled amount will be refunded to the original payment method. Custom-size, personalized, altered, made-to-order, and preorder items may not be canceled after production begins. Catacysm will refund any order or item that Catacysm cancels.

13. Refused, Unclaimed, and Returned-to-Sender Packages

A package refused without authorization, left unclaimed, or returned because of an incorrect or incomplete customer-provided address is not automatically treated as an approved return. After the package is received and inspected, Catacysm may refund an otherwise eligible item less actual carrier or reshipping costs where permitted by law. A refused custom, personalized, or otherwise non-returnable item may remain non-refundable. These restrictions do not apply when refusal is reasonably caused by verified shipping damage or an incorrect item sent by Catacysm.

14. Contact Us

Catacysm
504 Harrison Place Dr Apt 415
DeLand, FL 32724
United States

Email: info@catacysm.com
Phone: +1 (386) 766-7462